Graham Archbold – Research Director
Graham specialises in the design and delivery of research projects. With Nisus since 2007, Graham has been involved in more than 50 client research projects for 22 different professional services firms. Pioneering the use of RATER in professional services, most recently he has led client insight studies in legal, accountancy and property.
After studying English literature at Northumbria University, Graham went on to undertake an MBA specialising in the diffusion of innovation. His main interest now is in perfecting the measurement of service delivery and client loyalty within professional services.
Outside of work Graham organises cycle adventures and plays seven-aside football.
Graham's Latest Blog Posts
Location: Tunbridge Wells