The Performance and Value Index
The CRM tool that measures client loyalty and delivers competitor intelligence.
What our clients say
Clients score the firm against universal service dimensions adapted from an academic model called RATER. As well as this, the internationally recognised Net Promoter Score is applied to gauge loyalty along with our unique Value for Money gap analysis and Budget Compliance measures. Other bespoke questions may be added in order to investigate needs specific to your firm.
The results are benchmarked against other firms, including your nominated competitors to give you clear performance markers. We take care of the number crunching and provide you with easy to use reports ready to be dropped into presentations or used as standalone reports for partners, printed in hard copy or emailed as PDFs.
PVI Pricing Guide
Twelve month subscriptions for feedback and reporting start at £9,950. This includes surveying and reporting with additional charges being £25 per respondent surveyed which includes respondent reports prepared for partner review.
All subscription packages begin on the first day of surveying and run for 12 months. Invoicing is at the close of your first batch of surveying.
|Free setup||Free setup||Free setup||Free setup|
|Standard questions only||Standard questions only||2 bespoke survey questions||5 bespoke survey questions|
|No personal presentation||Personal presentation||Personal presentation||Personal presentation|
|10 standard practice areas||10 standard practice areas||Bespoke practice areas||Bespoke practice areas|
|UK surveying only||UK surveying only||International surveying||International surveying|
|50 respondents||500 respondents||Unlimited respondents||Unlimited respondents|
|Single survey||Single survey||Single survey||Multiple surveys|
|No customisation||Standard customisation||Full customisation||Full customisation|
|No competitor intelligence reporting||No competitor intelligence reporting||Competitor intelligence reporting||Competitor intelligence reporting|
|FREE one off||£9,950 per year||£14,950 per year||from £24,950|
How PVI was born
Following the success of PVI with corporate organisations, we reverse engineered the tool for the benefit of professional services firms. PVI is unique because in-house teams provide data directly for their own panel reviews or if requested to do so by their providers. This means clients score non-participating firms as well so there is a wealth of cross-market benchmarks. In 2012 alone we received over 1,200 law firm ratings which we were able to break down in detail by practice area, client sector, geographic location and so on.
Our clients tell us that no other surveying programme has given them access to such breadth and depth of information on clients’ purchasing preferences and behaviours.