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Client Experience Feedback

It’s hard to put yourself in your clients’ shoes and experience your firm as they do. How do you stack up against the competition? And it’s particularly difficult for clients to tell you when you’re under-performing; much easier to take their business elsewhere.

That’s why firms use Nisus to gather unbiased feedback that not only monitors satisfaction but forecasts future buying intentions. Get a heads-up at the first sign a relationship is going pear-shaped; find out what additional services your biggest fans would happily buy from you.

As a professional services firm using Nisus, you can outsource your entire client feedback programme or bring us in only for specific elements. Firms trust Nisus because we specialise in professional services and we treat your clients with as much respect and courtesy as you do.

While we conduct extensive telephone and face to face surveying, our best known tool for gathering feedback is the online Performance and Value Index.

Gathering client feedback involves a range of sub-services including:

  • Tender debriefs
  • Relationship reviews
  • Post matter reviews
  • Mystery shopper
  • Interviewer training
  • Conference speaking

Popular research methods:

  • Online surveys
  • Telephone interviews
  • Face-to-face interviews

Examples of client experience feedback projects

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