International client insight
Expert insurance litigation firm Kennedys, which focuses on insurance and reinsurance clients has instructed Nisus since the 1990s. Nisus undertakes large scale client insight interviewing for the firm. The most recent review extended from the London to Singapore and Hong Kong offices. Tim Nightingale led the project in London and Nisus associate, Robert Sawhney, in Asia.
As well as evaluating the state of key client relationships through face to face client interviews, the research also focused on the firm’s marketing and business development revealing a number of untapped opportunities resulting from the firm’s geographic expansion.
Findings and recommendations were delivered at the partner conference as well as in reports shared with the firm’s partners and also clients.
- Date January 7, 2013
- Tags Client experience projects, Work Items