As a Top 20 UK firm, Bryan Cave Leighton Paisner have placed significant emphasis on personal commitment to client loyalty.
White & Case turned to Nisus for an independent study of what industry was doing by way of contingency planning.
Michelmores had achieved consistent growth but recognised that future success would be driven by delivering outstanding service excellence.
Menzies wanted to understand how their clients perceived them, and to prioritise the firm’s strategic thinking in a highly competitive marketplace.
Smith & Williamson had Nisus undertake primary research into the threats and opportunities facing barristers’ chambers.
Keen to increase their win-ratio in competitive tenders, DAC Beachcroft engaged Nisus to conduct a programme of
Halcrow, a major UK engineering consultancy firm, was looking to gain a clearer view of clients’ perception of their service and brand.
With an established client listening programme, Osborne Clake wanted senior management to undertake relationship interviews.